RETURN POLICY

READY-TO-SHIP ONLINE ORDERS
  • All ready-to-ship full-price or sale items purchased from us online are returnable so long as the purchaser complies with all conditions of this return policy. Made-to-order, FINAL SALE items, and bodysuits are not returnable.
  • All returned items purchased from us must be received in the same condition as shipped with all tags and labels attached along with the garment bag (if included).
  • Item(s) must be unworn, unaltered, undamaged, and unwashed.
  • Returns must be initiated in accordance with this return policy and the return window will close 14 days after the delivery date. All returns received by FedEx after those 14 days may not be accepted.
  • All returns will be inspected and must meet all requirements of this return policy without exceptions.
  • A refund for a properly returned item will be issued for the purchase price received less the applicable restocking fee: $22.95 per item for ready-to-ship By Watters styles.
  • Most refunds should be processed within 1 week upon receipt at our facility.
  • Shipping and handling charges are not refundable.
  • If an in-stock item is defective or damaged upon delivery, or the wrong item is sent to the purchaser, it may be returned for a full refund if, upon inspection by us, it complies with all requirements of this return policy.
MADE-TO-ORDER PURCHASES ARE NOT REFUNDABLE
RETURN INSTRUCTIONS
  1. To initiate your return, go to “Order History” to complete the Return Merchandise Authorization (RMA) process. Please ensure all fields are completed, including the description in the drop-down menu, if applicable.
  2. Print and place a copy of the RMA form inside the original packaging.
  3. Print the pre-paid shipping label, and affix it to the outside of the package. Please make sure to remove any old labels and bar codes.
  4. Drop your box to any FEDEX location within 14 days of delivery date and keep the drop off tracking receipt for your records. We will send you an email when it arrives at our warehouse. Please allow 7 to 10 days for your return to be processed once received by our warehouse.
  5. We will send you an email confirmation when your returned item has been processed.
  • Made-to-order, FINAL SALE, and bodysuits items purchased online or at an authorized retailer cannot be returned, refunded, or exchanged, and they do not qualify for store credit.
  • You can cancel your online made-to-order purchases via contact us page within 24 hours of placing the order.
  • Should you receive a made-to-order item that's defective, damaged upon delivery, or not what you ordered, please don't hesitate to contact us right away. We're here to swiftly resolve any issues to your satisfaction!
EXCHANGE POLICY
We do not currently offer exchanges. You can only exchange an item by returning it and placing a new order.
QUESTIONS?

If you have additional questions regarding the return of your item purchased from us, please email our Returns Department: onlinereturns@watters.com